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Claims Management

 

Our team has established a high level of service standards for the handling of claims which are regularly monitored for effectiveness and "fine-tuned" to our client's requirements. Our services include:

  • Management and recording of above deductible losses
  • Negotiation of the claim settlement
  • Assistance in the resolution or conduct of difficult or contentious claims with insurers and reinsurers where required
  • Appointment of loss adjusters, specialist consultants and legal advisers
  • Attendance at site and claims meetings, as appropriate
  • Monitoring and evaluation of outstanding claims until finalization
  • Collection of insurance proceeds
  • Provision of claim status reports
  • Maintaining records of paid and outstanding claims for underwriting disclosure and inclusion in renewal submissions

As claims develop, we will provide regular feedback on their status. In addition, on a pre-agreed basis, formal updates in the form of a report (monthly, quarterly or semi-annually) will be provided for review. Claim reserves have a significant impact on premiums. Once a year, or more frequently if required, we will arrange a meeting or liaise with insurers (and the Project Company/Sponsor if necessary) to review all claims reserves to ensure that the quantum is not overstated and are adjusted accurately to reflect the likely claim outcome.